"Custom has accepted to include us because it was last daily train for Belgium
Driver was too late… too much stress "
"I had to stop on the same rout for 30 seconds to collect the key and the driver take 15£ cash."
"We were made to pay an extra £20- due to a so called error with the booking. Absolutely disgraceful. We paid as we had just come in on a 27hr flight and didn’t want the argument. I would not recommend this service to anyone due to this matter only. The rest was great even though there was no meet and greet. It was efficient. "
"Driver was great. Initial vehicle had an issue with a wheel so a replacement was provided. "
"The driver kept complain about my luggage all the way throughout the trip, which are 2 larges 3 smalls.
At the end of the trip the driver asked for 20 GBP for luggage charge."
"The driver kept complain about my luggage all the way throughout the trip, which are 2 larges 3 smalls.
At the end of the trip the driver asked for 20 GBP for luggage charge."
"Didn’t helped much.. I was with my mum that is really old"
"Good service! Would recommend "
"Dreadful experience and will never use this service again! Car was supposed to be there at 10.15 but we were ready at 10 so called to see if it could come earlier. Firm advised that the driver had a flat tyre and would be 15 mins late - not a problem. Then we heard nothing so had to call back 4 or 5 times to get the registration of the new driver, being told every time that he was 15 minutes away! Eventually (at around 10.45) the Controller gave me the number of the driver so we could call him ourselves.
Controller was rude and could not understand him, driver was OK but made us both feel sick with his driving, not fast but constantly accelerating then really slowing down. Also there was a loose bottle in the boot that kept banging every time he braked. All in all we were very late home and I will NEVER use this service again!!"
"I could not make a Taxicode account, therefor did not know where we would be picked up. We were outside, section C.. driver inside and therefor we waited for almost one hour. Issue has been fixen by the customer service agent from taxi code. Thanks "
"The driver was very friendly and perfectly on time. Thank you. "
"Driver arrived on time with good communication. A good experience"
"Our driver was very kind and prompt. I would highly recommend this service. "
"All went very smoothly, driver was extremely polite and helpful "
"Very good on time and very comfortable "
"I ordered two vehicles and specifically requested two Mercedes as I wanted to impress some important clients.
Two weeks before the date of travel, I received an email advising that the Mercedes vehicles could not be supplied as they were broken down. I challenged this and was assured that another company had been given the contract and that Mercedes vehicles would be supplied.
On the day of travel I received a further email and phone call to advise both vehicles were running late and only one Mercedes was available due to another breakdown.
The first vehicle was 20 minutes late, the second vehicle was 50 minutes late from the originally booked time.
Whilst communication was good throughout I do not feel I received good value given the issues we had."
"I did not find the driver"
"Great service! On time "
"I made a mistake and booked for the wrong date. I called the next day to cancel. I received a cancellation confirmation and was told I would not get a refund despite the fact it was still over 8 hours until the pick up time. I complained and asked for a full refund but was told that was against your policy and I’d have to go online to request a refund. Then at the pick up time the two cabs arrived. I sent them away. I’m afraid your customer service is poor and I won’t use you again."
"The driver was friendly and courteous. He helped me with suitcase both at the beginning and end of the journey. "
"Great service. We are very happy. And we will use your company again. Thankyou"
"Very helpful, pleasant driver. Highly recommend."
"Custom has accepted to include us because it was last daily train for Belgium
Driver was too late… too much stress "
"I had to stop on the same rout for 30 seconds to collect the key and the driver take 15£ cash."
"We were made to pay an extra £20- due to a so called error with the booking. Absolutely disgraceful. We paid as we had just come in on a 27hr flight and didn’t want the argument. I would not recommend this service to anyone due to this matter only. The rest was great even though there was no meet and greet. It was efficient. "
"Driver was great. Initial vehicle had an issue with a wheel so a replacement was provided. "
"The driver kept complain about my luggage all the way throughout the trip, which are 2 larges 3 smalls.
At the end of the trip the driver asked for 20 GBP for luggage charge."
"The driver kept complain about my luggage all the way throughout the trip, which are 2 larges 3 smalls.
At the end of the trip the driver asked for 20 GBP for luggage charge."
"Didn’t helped much.. I was with my mum that is really old"
"Good service! Would recommend "
"Dreadful experience and will never use this service again! Car was supposed to be there at 10.15 but we were ready at 10 so called to see if it could come earlier. Firm advised that the driver had a flat tyre and would be 15 mins late - not a problem. Then we heard nothing so had to call back 4 or 5 times to get the registration of the new driver, being told every time that he was 15 minutes away! Eventually (at around 10.45) the Controller gave me the number of the driver so we could call him ourselves.
Controller was rude and could not understand him, driver was OK but made us both feel sick with his driving, not fast but constantly accelerating then really slowing down. Also there was a loose bottle in the boot that kept banging every time he braked. All in all we were very late home and I will NEVER use this service again!!"
"I could not make a Taxicode account, therefor did not know where we would be picked up. We were outside, section C.. driver inside and therefor we waited for almost one hour. Issue has been fixen by the customer service agent from taxi code. Thanks "
"The driver was very friendly and perfectly on time. Thank you. "
"Driver arrived on time with good communication. A good experience"
"Our driver was very kind and prompt. I would highly recommend this service. "
"All went very smoothly, driver was extremely polite and helpful "
"Very good on time and very comfortable "
"I ordered two vehicles and specifically requested two Mercedes as I wanted to impress some important clients.
Two weeks before the date of travel, I received an email advising that the Mercedes vehicles could not be supplied as they were broken down. I challenged this and was assured that another company had been given the contract and that Mercedes vehicles would be supplied.
On the day of travel I received a further email and phone call to advise both vehicles were running late and only one Mercedes was available due to another breakdown.
The first vehicle was 20 minutes late, the second vehicle was 50 minutes late from the originally booked time.
Whilst communication was good throughout I do not feel I received good value given the issues we had."
"I did not find the driver"
"Great service! On time "
"I made a mistake and booked for the wrong date. I called the next day to cancel. I received a cancellation confirmation and was told I would not get a refund despite the fact it was still over 8 hours until the pick up time. I complained and asked for a full refund but was told that was against your policy and I’d have to go online to request a refund. Then at the pick up time the two cabs arrived. I sent them away. I’m afraid your customer service is poor and I won’t use you again."
"The driver was friendly and courteous. He helped me with suitcase both at the beginning and end of the journey. "
"Great service. We are very happy. And we will use your company again. Thankyou"
"Very helpful, pleasant driver. Highly recommend."
